TERMS & CONDITIONS

APPOINTMENTS

We recommend making an appointment over the phone or online. [link to booking page] Walk-ins are accepted based on availability.

We accept Visa, Master Card, Discover, and Amex for all services.

Cash gratuity is appreciated.

NAIL POLISH GUARANTEE

If your nail polish chips within 3 days or your natural gel within 7 days, we’ll fix it for free. We ask that you call and do the polish change during the guaranteed time frame.

 

LATE ARRIVALS

Please be courteous and arrival on time for your appointment. If you arrive 15 minutes or later after your appointment, we may shorten your services or consider you a no-show.

 

CANCELLATION POLICY

Due to the high demand of appointments, we require at least 24 hour notice for cancellation. Anything less than 24 hours and appointments that require a credit card will be charged 50% of services. No shows will be charged the full amount. Repeat offenders will require a credit card for any future appointments.

 

RETURN POLICY

You’ve got 10 days from the date of purchase to return any unused merchandise. A receipt is required for a full refund or exchange. After 10 days, all sales are final.

 

EMPLOYMENT

Do you have the Zaza in you? Join us! We’re always on the look-out for licensed manicurists, estheticians, and front desk receptionists. Please send your resume to jobs@zazaspa.com and note the position and Zaza location that suits your fancy.

 

NAILS

We have a wide variety of Vegan, DBP, Toluene & Formaldehyde Free Nail Polish.  Our favorite nail polishes include Sparitual, Creative Nail Design, O.P.I., and Essie.

We make most of our scrubs and lotions in-house using natural ingredients, like sugar with a natural lotion base and essential oils without any preservatives or parabens.

We strive to be organic—naturally, we embrace phthalates-free, botanical-based, animal cruelty-free, and environmentally-friendly products mostly found in our Specialty Mani/Pedi’s and are available for sale in our Retail Center.

We do not use materials with phthalate, petrochemicals, petroleum-based material, silicones, harsh sulfate detergents, parabens, and artificial colors.

 

WAX
We do not double dip in our paraffin wax treatments.

Please inform us if you are currently using any type of Retinols, Retin-A, and Accutain.


SANITATION AND CLEANLINESS

Zaza goes above and beyond the regulations required by the State of California and Board of Cosmetology:

  • We clean and sanitize all tools and equipment after every use. We steer clear of contamination by keeping tools in hospital-grade sanitary pouches.
  • We do NOT use whirlpool spa chairs, thereby reducing any possibility of spreading any dangerous bacterial agents.
  • We sanitize all our pedicure bowls after each and every client. 
  • We never “double dip” in our paraffin wax treatments or in our waxing services.
  • We never share non-metal tools—nail files, buffers, foot files, toe separators, flip-flops. They are yours to keep or throw away.